"I have encountered various learning environments,
but none so broad, powerful, and easy-to-use as RapidMiner / YALE.
Many of us who are not skilled in programming are thankful."
In order to properly maintain Rapid-I solutions, customers are highly encouraged to obtain a maintenance support contract. Those service level agreements are part of the Enterprise Editions of our products. Services may include:
Certified software releases and improved quality assurance
System updates, patches, and security checks on a regular base
Technical support for daily operational questions
Consultative support for optimizing your analysis processes
Your maintenance contract includes a Rapid-I Enterprise Subscription. This is the only way to ensure that Rapid-I and our partners will support your solution. Rapid-I cannot provide any type of support or guarantee for any implementation without an Enterprise Subscription contract.
Rapid-I offers a comprehensive range of customer support and service offerings. We have a highly experienced team of support and service engineers that enables us to provide a broad spectrum of services. We offer this enterprise ready support to all customers of our Enterprise Editions:
