In order to properly maintain Rapid-I solutions, customers are highly encouraged to obtain a maintenance support contract. Those service level agreements are part of the Enterprise Editions of our products. Services may include:   Certified software releases and improved quality assurance System updates, patches, and security checks on a regular base Technical support for daily operational questions Consultative support for optimizing your analysis processes

Professional Support Enterprise Support Subscriptions Consulting, training, development and other services

Your maintenance contract includes a Rapid-I Enterprise Subscription. This is the only way to ensure that Rapid-I and our partners will support your solution. Rapid-I cannot provide any type of support or guarantee for any implementation without an Enterprise Subscription contract.

Rapid-I offers a comprehensive range of customer support and service offerings. We have a highly experienced team of support and service engineers that enables us to provide a broad spectrum of services. We offer this enterprise ready support to all customers of our Enterprise Editions:

We offer project-oriented data analysis, consulting, training and other services for open source IT deployments ranging from assessment and implementation planning to solution creation and new application development. Our consulting services are sold on a project basis. The development of program extensions and new solutions range from smaller tasks to full applications.

Please contact us for more information about how we can help you for your data analysis tasks: