"Thank you so much for a great product and great support. I am very pleased
with this support package so far, it has increased my productivity
Mike Kabjian, AI Investing, USA
In order to properly maintain Rapid-I solutions, customers are highly encouraged to obtain a maintenance support contract. Those service level agreements are part of the Enterprise Editions of our products. Services may include:
Certified software releases and improved quality assurance
System updates, patches, and security checks on a regular base
Technical support for daily operational questions
Consultative support for optimizing your analysis processes
Your maintenance contract includes a Rapid-I Enterprise Subscription. This is the only way to ensure that Rapid-I and our partners will support your solution. Rapid-I cannot provide any type of support or guarantee for any implementation without an Enterprise Subscription contract.
Rapid-I offers a comprehensive range of customer support and service offerings. We have a highly experienced team of support and service engineers that enables us to provide a broad spectrum of services. We offer this enterprise ready support to all customers of our Enterprise Editions:
We offer a wide range of training courses covering all relevant aspects of data mining and business analytics. Please check our offer for training courses and webinars on the page linked to above.
Professionals will certainly be also interested in participating in the Rapid-I Certification Program. This program was created to recognize professional users of the Rapid-I software products like RapidMiner or the analysis server RapidAnalytics. Certified users have demonstrated an in-depth understanding of the software solutions and earn industry recognition for their knowledge. With a professional certification from Rapid-I you will set yourself apart from the competition by earning the only globally-recognized credential endorsed by Rapid-I. Learn more about the Rapid-I Certification Program and make the first step to become a Certified Rapid-I Professional today.