For the open-source software RapidMiner (formerly YALE) (GPL), several different ways of support are provided including a user forum, support trackers, feature request trackers, and a bug tracker. We use a mailing list for interested users in order to announce new releases or other important RapidMiner issues. Of course this support is as free as the usage of RapidMiner itself.

Beside these possibilities, the professional users of RapidMiner have access to a premium support service which guarantees a quick support, solutions and fixes for all issues regarding RapidMiner.

	You can use the forum if you want to discuss some topics with other users and the RapidMiner developers.
	If you encounter a problem and need help, please do not hesitate and send a support request ("Submit New").
	Please send a feature request if you miss some functionality in RapidMiner ("Submit New").
	If you encounter a problem that seems to be a RapidMiner error, please do not hesitate and send a bug report ("Submit New").

If none of the categories mentioned above applies to you, please contact the This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . However, we encourage you to use one of the other contact methods whenever this is possible so that other users can also learn from your problems or suggestions.