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Service
Professional Support

In order to properly maintain Rapid-I solutions, customers are highly encouraged to obtain a maintenance support contract. Those service level agreements are part of the Enterprise Editions of our products. Services may include:

 

  • Certified software releases and improved quality assurance
  • System updates, patches, and security checks on a regular base
  • Technical support for daily operational questions
  • Consultative support for optimizing your analysis processes

 

Your maintenance contract includes a Rapid-I Enterprise Subscription. This is the only way to ensure that Rapid-I and our partners will support your solution. Rapid-I cannot provide any type of support or guarantee for any implementation without an Enterprise Subscription contract.

 

Enterprise Subscriptions

Rapid-I offers a comprehensive range of customer support and service offerings. We have a highly experienced team of support and service engineers that enables us to provide a broad spectrum of services. We offer this enterprise ready support to all customers of our Enterprise Editions:

 

Enterprise Support Subscriptions
RapidMiner
RapidAnalytics
RapidNet
RapidSentilyzer / BuzzBoard
RapidDoc

 

Consulting, Training, Individual Development, and Other Services

We offer project-oriented data analysis, consulting, training and other services for open source IT deployments ranging from assessment and implementation planning to solution creation and new application development. Our consulting services are sold on a project basis. The development of program extensions and new solutions range from smaller tasks to full applications.

 

Please contact us for more information about how we can help you for your data analysis tasks:

 

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Consulting

Rapid-I leads your company through the complete process of applying and integrating both established and leading-edge data mining methods. More than ten years of experience allow us to integrate these methods in order to improve almost all areas of your business, from the production process to marketing and customer releationship management. Imagine that you...

 

  • are able to identify customers before they quit,
  • identify customers that are most likely to buy your product,
  • find new cross-selling connections,
  • are able to predict fraud before it is performed,
  • identify trends in your specific market,
  • react to the personal preferences of your (future) customers.

 

We provide a look into your future...

All employees of Rapid-I have several years of experience in analyzing business data and data of technical applications. We built models for fraud detection, acquisition and churn models, market prediction models, and models from exploratory data analysis. We also specialized in methods of data preparation and transformation as well as visualization. The overall process of Knowledge Discovery follows the Cross Industry Standard Process for Data Mining (CRISP-DM).

...with the data from your past

We use RapidMiner and other Rapid-I solutions for all analysis tasks. This ensures that we can easily develop individual extensions and solutions for your business. Of course it is possible to embed RapidMiner into your applications or adapt it in a way that RapidMiner delivers reports with just one click. By using RapidMiner you get both consulting and individual solutions from a single partner: Rapid-I.

Analysis Projects

We are happy to offer you an individual quote for your analysis requirements. Please contact us and a Rapid-I account manager will be in touch shortly to provide information, answer your questions and / or provide a detailed quote:

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Kick-off Packages

We provide three different packages for kick-off projects to help you get your predictive data analysis quickly started. The Standard package enables you to start with data mining using RapidMiner. Our guidelines and recommendations build a solid base for your future work. In addition, the Extended package includes an initial implementation of a first data mining solution for your organization and provides practical help in collecting and analyzing your data. The Premium package optimizes the achieved results by introducing advanced techniques and allows a first deployment into your processes.

 

With the first two packages you will learn how you can start and what can be done, with the third package you will also be able to estimate the real benefit of using data mining in your business.

 

Standard Extended Premium
Number of Days 3 5 10
Data Mining Introduction Yes Yes Yes
Rapid Miner Introduction Yes Yes Yes
Statement of Business Objectives Yes Yes Yes
Statement of Data Mining Objectives Yes Yes Yes
Statement of Success Criteria Yes Yes Yes
Recommendations / Guidelines Yes Yes Yes
Basic Data Collection No Yes Yes
Basic Application Designs No Yes Yes
Basic Application Evaluation No Yes Yes
Advanced Data Preprocessing No No Yes
Advanced Application Designs No No Yes
Advanced Application Evaluation No No Yes
Implementation of Small Extensions No No Yes
First Deployment No No Yes
Inquire Now Inquire Now Inquire Now

 

Individual consulting agreements with regard to the duration and content of the consulting are of course possible on request.

Contact us

Please contact us if you are interested in consulting or solutions in the fields of data mining, web mining, text mining, recommendation systems, or other data analysis tasks:

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Data Analysis

An analysis of your data might reveal unused knowledge and ease decisions for your business. We offer the complete range of statistical data analysis and modeling, including...

 

  • calculating statistics and significance of the results,
  • prediction or classification model building,
  • automatic reporting and graphical representation of results,
  • analytical reports,
  • checking the validity of models,
  • building models which can be used for prediction purposes.

Data are not Information

Data are not information! Methods of data analysis are used in a wide variety of occupations and help people identify, study, and solve many complex problems. In the business and economic world, these methods enable decision makers and managers to make informed and better decisions in uncertain situations.

 

Vast amounts of statistical information are available in today's global and economic environment because of continual improvements in computer technology. To compete successfully globally, managers and decision makers must be able to understand the information and use it effectively. This is a premise for making educated decisions in the business world.

 

Things are simple if one has a question in mind and is able to collect data necessary in order to give an informed answer to this question. Often, however, data is collected without such a question in mind. In other cases, only a vague idea exists which type of knowledge might be hidden in the data. On the other hand, data collection has become easy almost to the point of triviality.´ Piles of data are collected and important knowledge is often hidden without anybody knowing.

Analyzing the Data

Data analysis provides two very different types of methods: unsupervised or exploratory analysis methods and supervised or predictive analysis methods. The goal for unsupervised analysis methods is to find inherent structures and patterns in your data you were not aware of. Clustering methods like k-Means, EM-Clustering, or hierarchical clustering deliver such patterns and are also able to identify outliers and interesting points which can not be explained by simple and well-known connections. Other unsupervised analysis methods include frequent item set mining (Apriori, FPGrowth, Closed Sets) which can be used to identify related items in your data and deliver useful rules. A famous application for this type of methods is mining databases of transactions for items often sold together.

 

In contrast to unsupervised analysis methods, the second large group of analysis methods are used it there is a concrete question which should be answered. These supervised learning methods are able to classify items, e.g. in good and in bad customers, or can predict future trends. Well known methods for this type of analysis are Decision Trees, Neural Networks, Support Vector Machines, and Prediction Rule Learners.

Reporting the Results

The analysis of data and the application of large scale machine learning methods characteristics of your data, inherent patterns, or prediction models will be found. The results may be reported in the form of a table, a graph or a set of percentages. Because often not the entire population was examined, the reported results must also reflect the uncertainty through the use of probability statements and intervals of values. The concrete form of reporting depends on your personal preferences and might be textual and/or graphical.

 

To conclude, a critical aspect of managing any organization is planning for the future. Good judgment, intuition, and an awareness of the state of the economy may give a manager a rough idea or "feeling" of what is likely to happen in the future. Data analysis helps managers forecast and predict future aspects of a business operation. The most successful managers and decision makers are the ones who can understand the information and use it effectively.

Contact us

Please contact us if you are interested in an in-depth analysis of your data:

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Individual Solutions

Your requirements are not met with RapidMiner as a data mining application alone? Are you missing a specific operator or functionality? We design, program, and implement customized software for your project, process and data management on the basis of our know-how regarding data mining and knowledge discovery.

 

  • We transform your ideas and requirements into powerful tools that perfectly suit your needs
  • We extend and adjust the existing software in your process environment
  • We provide training courses and documentation
  • We allow Data Mining in one click: machine learning as powerful as usual but as simple never seen before

Individual Solutions

 

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Basis of our solutions is always interactive thinking: every solution in detail reflects your process environment. Grown, incompatible, isolated applications are replaced by integrative, continuous solutions. We are happy to develop solutions for your business in the fields of Data Mining, Text Mining, Web Mining, or Multimedia Mining. For all solutions we use RapidMiner as a core component and extend it by the desired functionality or embed it into your application.

Contact us

Please contact us if you are interested in a software solution for your data mining tasks:

Inquire Now