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Support

For the open-source software RapidMiner (formerly YALE) (GPL), several different ways of support are provided including a user forum, support trackers, feature request trackers, and a bug tracker. We use a mailing list for interested users in order to announce new releases or other important RapidMiner issues. Of course this support is as free as the usage of RapidMiner itself.

 

Beside these possibilities, the professional users of RapidMiner have access to a premium support service which guarantees a quick support, solutions and fixes for all issues regarding RapidMiner.

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Mailing List

If you are interested in news about RapidMiner (formerly YALE), new releases, and bugfixes, you are welcome to subscribe to our RapidMiner news mailing list. Note that this is a moderated list and list members are not allowed to post messages to the list. This keeps traffic low. Please use the RapidMiner user forum or one of the trackers for discussions, support requests, and bug reports. The only purpose of this list is to announce new versions or other important issues regarding RapidMiner.

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